Safeguarding Space
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Our commitment to the safety and security of the young people we work with
At Generation Global, young people are at the centre of what we do. Over the last ten years, we have worked with over half a million students in more than 30 countries around the world to connect, build skills of dialogue and global citizenship. Dialogue cannot happen without ensuring the safety of its participants. We structure every element of our programme to ensure you can participate safely, openly and honestly.
Definition of safeguarding
Safeguarding is the action that is taken to promote the welfare of children and protect them from harm. Protecting children from harm is everyone's responsibility. Abuse can come in many forms: physical, sexual, psychological or emotional and can come from anyone, including adults, teachers, parents or other children and teenagers. While it is impossible to eliminate risk completely, every person who comes into contact with Generation Global is responsible for making our dialogue space safe and empowering for all young people.
What we do to protect children
First, your privacy is very important to us. We collect details about who you are during registration. We inform your parents or legal guardian when you sign up. This information is never shared outside of our website.
Secondly, we ask you not to share any personally identifiable information e.g. email addresses, telephone numbers, personal social media handles, on the website or on our social media channels. We request that you do not take screenshots of any Generation Global activities e.g. videoconferences, dialogue spaces and refrain from posting these on social media. This is to protect you and other young people engaged in the programme.
Third, we use trained moderators and facilitators to support you in developing your dialogue skills. All the adults who work with our programme must pass a rigorous safeguarding training programme and background checks before joining our team.
Fourth, we have a clear reporting system, so if you ever have any concern or something you need to talk about related to Generation Global's website or work, that either you experience or witness, please email safeguarding@generation.global or refer to the list of local safeguarding contacts.
Lastly, our goal at Generation Global is to equip young people with the skills, knowledge and attitudes to become active global citizens. Knowing your rights and responsibilities, both online and offline, and having the confidence and skills to demand them, are important parts of your development. To help with this, we provide resources on important topics such as human rights and hate speech to help you understand and play your part in protecting yourself and your peers around the world.
This policy was last updated 24 November 2022.
Local Safeguarding Contacts
Africa
Burkina Faso
- Organisation: Ministère de la Femme
- Number: 116
Cameroon
- Organisation: Defence for Children International - Cameroon
- Number: (+237) 22025295
Democratic Republic of the Congo
- Organisation: Tukinge Watoto
- Number: 117
Egypt
- Organisation: National Council for Childhood and Motherhood
- Number: 16000
Ghana
- Organisation: Department of Social Welfare
- Number: 0800 800 800 or text "HELP" to 2222
Kenya
- Organisation: Childline Kenya
- Number: 116
Madagascar
- Organisation: Ligne Verte 147
- Number: 147
Morocco
- Organisation: Stop Silence
- Number:
- Contact link: Webchat
Nigeria
- Organisation: Human Development Initiative - Nigeria Child Helpline
- Number: 0808-0551-376 and 08090927555
- Organisation: Cece Yara Child Helpline
- Number: 0800 800 8001
Rwanda
- Organisation: Child Helpline Rwanda
- Number: 116
South Africa
- Organisation: Childline South Africa
- Number: 116
South Sudan
- Organisation: Mental Health and Psychosocial Support
- Number: 778
The Gambia
- Organisation: Child Helpline Gambia
- Number: 199
Tunisia
- Organisation: Tunisian Child Helpline, Ligne Vert
- Number: 1809
Uganda
- Organisation: Sauti 116
- Number: 116
Zimbabwe
- Organisation: Childline Zimbabwe
- Number: 116
Americas
Argentina
- Organisation: Linea 102 by Ministry of Social Development
- Number: 102
Belize
- Organisation: Belize National Mental Health Program
- Number: +501 828-5992
Brazil
- Organisation: 123Alô!
- Number: 0800 0 123 123
- Organisation: Safenet
- Contact link: Webchat
Canada
- Organisation: Kids Help Phone
- Call:1-800-668-6868 - Text: TALK to 686868
- Contact link: Webchat
Chile
- Organisation: Fonoinfancia
- Number: 800 200 818
- Organisation: Línea Libre
- Number: 1515
- Organisation: Fono Niños
- Number: 147
Colombia
- Organisation: Te Guío
- Call:01800 519 0690 - WhatsApp :314 821 0435
- Organisation: Línea 141
- Number: 141
Costa Rica
- Organisation: National Children's Trust's Línea
- Number: 1147
Ecuador
- Organisation: Linea 1800-DELITO
- Number: 1800-335486
Guatemala
- Organisation: Violence against women and their children hotline
- Number: 1572
Guyana
- Organisation: Ministry of Labour, Human Services and Social Security
- Number: 592-227-0206 or 592-227-0979
Jamaica
- Organisation: SafeSpot
- Number: Call: 888-SAFE-SPOT Whatsapp: 876-439-5199
- Contact link: Online
- Organisation: Government child abuse helpline
- Number: 211
Mexico
- Organisation: Linea de la Vida
- Number: 01800 911 2000
- Organisation: Acercatel Casa Alianza Mexico
- Number: 01 800 110 1010
Peru
- Organisation: La Voz Amiga
- Number: 0800-4-1212 or 436-1212
Saint Vincent and the Grenadines
- Organisation: MyChild Helpline App
- Number:
- Contact link: App
Sint Maarten
- Organisation: The Court of Guardianship
- Number: 1721 542-4110
Trinidad and Tobago
- Organisation: Childline
- Number: 131 or 800-4321
- Contact link: Webchat and counselling
United States
- Organisation: Childhelp USA
- Number: 1 800 422 4453
- Contact link: Livechat
Asia
Afghanistan
- Organisation: Humanitarian Assistance for the Women and Children of Afghanistan
- Number: (+93) 706 66 23 27 (+93) 202 561 491
- Organisation: War Child UK
- Number: 707 199 199
Armenia
- Organisation: FAR Child Protection Hotline & Helpline
- Number: 0800-61111
Bahrain
- Organisation: Child Helpline 998
- Number: 998
Bangladesh
- Organisation: Bangladesh Child Helpline 1098
- Number: 1098
Bhutan
- Organisation: National Commission for Women and Children in Bhutan
- Number: 1098
China
- Organisation: Ministry of Civil Affairs
- Number: 12349
Georgia
- Organisation: Child Protection Services
- Number: 1-855-422-4453
Hong Kong
- Organisation: Action Againt Abuse
- Number: 2755 1122
- Contact link: In person service info
India
- Organisation: Childline
- Number: 1098
Indonesia
- Organisation: Layanan Perlindungan Anak
- Number: Call: 129 WhatsApp: 08111-129-129
- Organisation: Telepon Pelayanan Sosial Anak
- Number: 1500771
Israel
- Organisation: Child Online Protection Bureau
- Number: 105
- Organisation: Israel Association for Child Protection
- Number: 1-800-222-060
Japan
- Organisation: National Child Consultation Hotline
- Number: 189
- Organisation: Childline Japan
- Number: 0120-99-7777
- Alternative contact link 3: Webchat
Jordan
- Organisation: Jordan River Foundation
- Number: 110
Kazakhstan
- Organisation: Telefon 150
- Number: 150
Lebanon
- Organisation: Himaya
- Number: 03 414 964
- Contact link: E-helpline
Malaysia
- Organisation: Befrienders Suicide Helpline
- Number: 03-76272929
- Organisation: Buddy Bear Child Helpline
- Number: 1-800-18-2327
Mongolia
- Organisation: Child Helpline 108
- Number: 108
Myanmar
- Organisation: Little Feelings Helpline
- Number: 09961140000 MPT 08008009933 OOREDOO 9933
Oman
- Organisation: Ministry of Social Development
- Number: 1100
Pakistan
- Organisation: National Youth Helpline - support and counselling
- Number: 0800-69457
- Organisation: Madadgaar National Helpline - violence and exploitation
- Number: 1098
Palestine
- Organisation: Child Protection Helpline
- Number: 121
Philippines
- Organisation: Bantay Bata 163
- Number: 163
Qatar
- Organisation: Protection and Social Rehabilitation Center
- Number: 919
Saudi Arabia
- Organisation: Saudi Child Helpline
- Number: 116 111
Singapore
- Organisation: Tinkle Friend Helpline
- Number: 1800 2744 788
South Korea
- Organisation: National Child Protection Agency
- Number: 112
Sri Lanka
- Organisation: National Child Protection Authority
- Number: 1929
Taiwan
- Organisation: Children and Women Protection Hotline
- Number: 113
Thailand
- Organisation: Childline Thailand - Saidek 1387
- Number: 1387
Turkey
- Organisation: Nirengi Association
- Number: 0850 216 53 67
- Organisation: Genclik Destek Hatti (Youth Support Line)
- Number: 0850 455 0070
United Arab Emirates
- Organisation: Ministry of Interior's Child Protection Centre
- Number: 116 111
Uzbekistan
- Organisation 1:
- Number:
Europe
Albania
- Organisation: National Advice Line for Children
- Number: 116 111
Croatia
- Organisation: Hrabri Telefon
- Number: 116 111
- Email: savjet@hrabritelefon.hr
Denmark
- Organisation: Børns Vilkår
- Number: 116111
Estonia
- Organisation: Child helpline
- Number: 116 111
Faroe Islands
- Organisation: Childcare Agency Barnabati
- Number: 116 111
France
- Organisation: Allô Enfance en Dangerwas
- Number: 119
Germany
- Organisation: Nummer gegen Kummer
- Number: 116 111
- Organisation: Medical Child Protection Hotline
- Number: 0800 19 210 00
Gibraltar
- Organisation: Childline
- Number: Call: 8008 or Whatsapp Text: 58008288
- Contact link: Webchat
- Organisation: HM Government of Gilbraltar Child Protection Team
- Number: 200 78528
Italy
- Organisation: Telefono Azzuro Helpline
- Number: 19696
Lithuania
- Organisation: Vaiku Linija
- Number: 116 111
- Contact link: Online chat
Moldova
- Organisation: Ministry of Labour, Social Protection and Family
- Number: 116 111
Montenegro
- Organisation: National SOS Children's Line
- Number: 116-111
Netherlands
- Organisation: Kindertelefoon
- Number: 0800- 0432
- Contact link: Webchat
- Organisation: Sexual Abuse Helpline
- Number: 0900-999 90 01
Poland
- Organisation: Telefon Zaufania
- Number: 116 111
Portugal
- Organisation: SOS Criança
- Number: 116 111
Romania
- Organisation: Telefonul Copilului
- Number: 116 111
Slovakia
- Organisation: Linka Detskej Istoty
- Number: Slovak (116111) Ukrainian and Russian (0800 500 500)
Spain
- Organisation: Childhelp National Child Abuse hotline
- Number: 800 422 4453
- Organisation: Telefono ANAR
- Number: 900 202 010 or 116 111
Sweden
- Organisation: BRIS
- Number: 116 111
Switzerland
- Organisation: Pro Juventute Beratung + Hilfe 147
- Number: 147
Ukraine
- Organisation: La Strada
- Number: 116 111
United Kingdom
- Organisation: Childline UK
- Number: 0800 1111
- Contact link: Online chat
- Organisation: Shout
- Text: 85258
Oceania
Australia
Guam
- Organisation: Division of Child Protective Service
- Number: 671-475-2653 or 671-475-2672